Privacy Policy

Data retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements.

• Service records and invoices: up to 7 years to meet tax and audit obligations.
• Support messages and booking details: up to 24 months after the last interaction.
• Analytics events: aggregated or anonymized within 14 months.

Sharing and processors

We may share information with service providers who help us operate our website, schedule teams, and process communications. These providers are bound by confidentiality and data protection commitments and may only use data as instructed by LawnCraft CA.

Transfers

Data is primarily processed in Canada. If processing occurs outside your province or Canada, we take measures to ensure a comparable level of protection under Canadian laws (e.g., contractual safeguards).

Security

We use encryption in transit (HTTPS), access controls, and least-privilege practices. No method of transmission or storage is 100% secure; please contact us if you suspect unauthorized activity.

Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided us information, contact us to request deletion.

Canadian privacy rights

• You can request access to your personal information we hold.
• You can request corrections if information is inaccurate or incomplete.
• You can withdraw consent to non-essential processing at any time.
• You can challenge our compliance under PIPEDA and applicable provincial laws (e.g., Quebec Law 25, Alberta PIPA, BC PIPA).

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We will post the updated date at the top of this page and, where appropriate, notify you through our website.