Terms of Service

Toggle theme

Quick Navigation

Use of Service
Scheduling
Payments
Cancellations
Liability
Contact

Last updated: . Next policy review in .

Use of Service

By using LawnCraft CA, you agree to these terms and all applicable laws in Canada. If you do not agree, please discontinue use of our services immediately.

Acceptable Use: You will not misuse equipment, obstruct access, or engage in abusive behavior toward personnel.
Property Access: You authorize access to outdoor areas required for service and will secure pets and gates in advance.
Hazards: You will disclose sprinklers, debris, uneven terrain, or any hazards that may impact safe operation.
Equipment Safety: Do not approach powered equipment while in operation; maintain a safe distance at all times.

Scheduling

We provide weekly or biweekly service windows. Weather, ground conditions, and holidays may affect timing; we will communicate changes as early as possible.

Windows: You will receive an estimated time window. Unforeseen delays may shift service to the next available slot.
Access: Please ensure gates are unlocked and vehicles are moved from lawn areas before the window opens.
Missed Access: If we cannot access the property during the window, a call-out fee may apply.
Rescheduling: You may request rescheduling subject to availability within the current cycle.

Payments

Prices are per visit unless otherwise noted. Taxes may apply based on your province. Invoices are due upon receipt unless you are on an approved billing schedule.

Methods: We accept major cards and e-Transfer. Payment details are handled by secure processors.
Due Date: Invoices are due upon receipt. Late balances may accrue a monthly late fee as permitted by law.
Disputes: Notify us within 7 days of invoice date for billing questions; we will investigate promptly.
Promotions: Discounts are applied at invoicing and are non-transferable unless explicitly stated.

Cancellations

Cancel or reschedule at least 24 hours before a visit to avoid a cancellation fee. Weather-related changes initiated by us will not incur fees.

Standard Window: Cancel 24 hours in advance to avoid a fee up to 50% of the visit price.
Emergency: Documented emergencies may be considered for fee waivers at our discretion.
Recurring Plans: Repeated last-minute cancellations may result in a schedule change or plan termination.

Liability

We are insured. Please ensure access to the lawn area and note any hazards in advance. LawnCraft CA is not responsible for damage resulting from undisclosed hazards or pre-existing conditions.

Damages: Report any concerns within 48 hours with photos; we will review and respond.
Weather: Services affected by inclement weather may be delayed or modified for safety.
Third-Party: We are not liable for third-party utilities, invisible fences, or irrigation not disclosed to us.
Limitations: To the maximum extent permitted by law, indirect and consequential damages are excluded.

These terms do not limit rights that cannot be excluded under applicable consumer protection laws in Canada.

View Acceptable Use Details

Contact

[email protected] • +1 (604) 234-7812

Hours: Mon–Fri 8:00–18:00 local time.
Response Time: We aim to reply within 1–2 business days for non-urgent requests.

Cookie settings